Robin Martin and Associates is committed to safeguarding your privacy online whenever you use our Web Site. Please review the following Privacy Policy so that you may understand how your personal information will be treated as you make full use of our many offerings.

What personally identifiable information about me do you collect?

By accessing and using the website, mobile applications, clicking a “get started” button or other type of button on our website, or otherwise availing yourself, we may collect different types of information in several different ways from our Web Site.  Our privacy policy does not apply to any public area of the Robin Martin & Associates (“RMA”) website.

Initially, you may browse our website without submitting any personal information. If you choose to take advantage of some of our specific services that are available to Users, however, you will be asked to register.  As part of registering we may ask for personally identifiable information, such as your name, address, email address, telephone number, payment information, details about your home, financial information, and other information.  

By accepting, using or registering with RMA website, you accept and agree to RMA Privacy Policy.  Robin Martin and Associates provides a variety of services for residential real estate buyers, sellers, renters, and investors.

In addition to registration we may ask you for personal information at other times, including (but not limited to) when you request information about a real estate property, submit a request for information or for a position for engagement or employment opening with RMA, order a prodcut, or promotion sponsored by us or you may provide us with personal information when you send us a letter or email message, such as if you report a problem with our website or services. If you contact us, we may keep a record of that correspondence.

From time to time, we also may ask Users to complete surveys that we use for research purposes. Wherever we collect personal information, the information you provide will be subject to the terms of this Policy. In addition, we may use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses, however, will not be linked to your personally identifiable information.

Finally, our site also may contain links and advertisements to other websites that are operated by other companies or persons. Therefore, we do not control the privacy policies of those sites. This Policy statement only applies to information collected and maintained by us.

How do you use my information?

Our primary goal in collecting personally identifiable and other information is to provide You, the User, with a customized experience on our website. This includes personalization services and many other types of services. By knowing a little about you, we are able to deliver more relevant advertisements and content, and hence a better and more valuable service, to you. For example, the more we know about the type of home you desire to buy, sell, or rent or geographic area in which you are interested, the more appropriate information we can deliver to you.

In addition, we do research on our users’ demographics, interests, and behavior based on the information provided to us upon registration, during a promotion, from our server log files, or from surveys. We do this to better understand and serve our Users. This research is compiled and analyzed on an aggregated basis and may be shared with advertisers or business partners. We also collect IP addresses for system administration and to report aggregate, non-personally identifiable information to our advertisers.

Use Of Information Collected

When you are using our website and are asked for personal information, you are sharing that information. However, promotions that run on our website also may be sponsored by companies other than us or may be cosponsored by us and another company. Some or all data collected during a promotion may be shared with the sponsor. You can decide not to participate in the promotion if you do not want to share your information.  RMA may track the IP address of our User’s (make consistent) computer or place a “cookie” in the browser files of a User’s computer.  This is required by RMA website and our service to provide automated features.   You are sharing that information which helps RMA better understand its Users’ needs in order to improve its product and service offerings.  Email address and telephone, cellular numbers are used to communicate with Users through promotional emails, Partner emails and for website information purposes.  Users may be deleted from promotional emails and partner emails at their request.  Personal information may be used to contact Users for the purpose of research, product development, marketing or customer service, if the User has opted to receive such communication. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Links

As a convenience, our website contain links and advertisements to other sites that may not be controlled by, or affiliated or associated with us. Accordingly, we do not make any representations concerning the privacy practices or terms of use of such sites, nor do we control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials available on such sites. We encourage you to view the privacy policy and terms of use of any sites that you may visit. Additionally, the inclusion or exclusion of links or advertisements on our sites does not imply any endorsement by us of the sites, the site’s provider, or the information on the sites.

Specifically, please be aware that any of our website advertisers have links on our sites may collect personally identifiable information about you. The information practices of those advertisers Web Site linked to our sites are not covered by this Policy.

Testimonials. We may post customer testimonials on our website or affiliated social media pages which may contain personal information such as the customer’s/User’s name.  We do obtain the customer’s consent to use their name along with their testimonial prior to any posting of such testimonial.  In some cases, we may not be able to remove your personal information, and we will let you know if we are unable to do so and why.  To request removal of your personal information from these testimonials, please contact us at Robin@RobinMartinAssoc.com.

Social Media.  Our website includes social media features, such as Facebook Like Button, YouTube, Twitter, Instagram, LinkedIn, Vimeo.  These social media outlets may collect your IP address which page you are visiting on our site and may set a “cookie” to enable to the social media outlet to function properly.  Social media functions are either hosted by a third party or hosted directly on our site.  Your interactions with the social media outlets are governed by the privacy statement of the company providing it.

With whom do you share my information?

Except as stated herein, we will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or as specifically set forth in this Policy. Please see the Terms of Service for each of our services for more detailed information about how your personal information may be shared. The following describes some of the ways that your information may be disclosed.

Many promotions also may offer opportunities for you to request additional information from sponsors or partners. By requesting more information, you give us permission to transfer your personal information to the sponsor or partners so they can fulfill your request.

From time to time, you may request specific information about a property, selling or leasing your property or you may be offered the opportunity to receive materials or special offers from third parties. If you opt to receive information from these third parties, we will share your name, address, and cellular/telephone number if requested by you or provided and email address with them and our local representatives.

Third Party Data and Aggregated Data: Under confidentiality agreements, we may match User information with third-party data. As noted above, this aggregated information will not be linked to any personally identifiable information that can identify any individual person.

We may also disclose account information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating our Terms of Service or may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, the rights of our users or other parties, or anyone else that could be harmed by such activities. We may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services. We also may disclose your personally identifiable information in connection with the sale of our company’s business or assets.

Robin Martin and Associates will not share mobile numbers acquired via SMS opt-in. Sharing excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

What are my choices regarding your collection, use, and distribution of my information?

We may, from time to time, send you email regarding our services.  Only we (or companies with whom we contract and who agree to keep your information confidential) will prepare these direct mailings, robocalls, text messages, SMS, MMS, voice calls, email.  If you do not want to receive or continue receiving such mailings, simply tell us when you give us your personal information. If you are participating in one of our promotions or services offered by RMA and you wish to update your email address for the promotions mailing list or to stop participating in one of the promotions, please contact us at Robin@RobinMartinAssoc.com

How do you protect my personal financial information?

Keeping your personal financial information private is vitally important to us.

Knowing that you use certain services or features may help us to offer you better and more relevant content and advertisements. But as with all personally identifiable information, we do not make this available to any third parties except as set forth in this Policy. Any User statistics that we may provide to prospective advertisers or partners regarding financial information are provided in the aggregate only and do not include any personally identifiable information linked to any individual user.

What security precautions are in place to protect the loss, misuse, or alteration of my information?

Your account information on our Web Site is password-protected so that you and only you have access to this personal information. Therefore, we recommend that you do not divulge your password to anyone and that you chose a password that only you know. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. Also remember to sign out of your account and close your browser window when you have finished your visit to our Web Site. These practices will help ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place such as a library or Internet cafe. If you use a public computer, you may also wish to delete any temporary or other files that may have been created during your visit on our sites.

Unfortunately, it is not possible for data transmissions over the Internet or wireless networks, or for any security precautions, to be guaranteed 100% secure. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

Changes to This Privacy Policy 

If RMA decides to change its Privacy Policy, we will post those changes to this Privacy Policy, the home page, and other places we deem appropriate so that you are aware of whatever information we collect, how we use it, and under what circumstances, if any, we disclose such information.

RMA reserves the right to modify this Privacy Policy at any time, so please review it regularly and frequently.

If you have any questions about this Privacy Policy, please contact us at robin@RobinMartinAssoc.com